Refund policy

Glow More — Return & Refund Policy

Return Window
Customers have 24 hours after receiving the order to report a damaged, defective, missing, or incorrect product.

Change of Mind / Used Products
We do not accept returns or refunds for products that have been opened, used, tested, applied, or tampered with due to hygiene and safety reasons.

Products cannot be returned simply because the customer has changed their mind, does not like the product after opening it, or has used/tested the product.

Eligible Returns
A return may only be considered if:

• The wrong product was delivered.
• The product arrived damaged or leaked.
• The product is defective upon delivery.
• The package/product is missing or materially different from the ordered item.

The customer must contact us within 24 hours of delivery and provide clear photos/videos of the package and product. We may request additional evidence before approving a return.

Condition of Returned Products
Approved returns must be:

• Unused and unopened.
• In their original packaging.
• Complete with all accessories/free items, if applicable.
• In the same condition in which they were received.

Unapproved Returns
Any product sent back without prior approval from Glow More will not be accepted.

Refunds
Once an approved return is received and inspected, we will notify the customer whether the refund has been approved. If approved, the refund will be processed according to the applicable payment method and our refund procedure.

Important: Because our products are cosmetics and personal-care products, opened or used products are not eligible for return or refund.